Privacy Policy

1. Information We Collect

We may collect personal and non-personal information in the following ways:

Information You Provide to Us

• Contact Information: Name, email address, phone number, company name, job title, and business address when you contact us or submit an enquiry.
• Project Information: Office requirements, workplace design preferences, project location, floor plans, architectural drawings, specifications, budgets, and other information shared during project discussions.
• Business Communications: Records of communications through email, website enquiry forms, telephone calls, meetings, and other communication channels.
• Vendor and Partner Information: Business contact details, company information, and relevant documentation shared during procurement, collaboration, or project execution.
• Employment Information: Resumes, portfolios, professional qualifications, and other information submitted when applying for employment opportunities.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, depending on the technologies enabled:

• IP address
• Browser type and operating system
• Device information
• Pages visited and browsing activity
• Referring website URLs
• Website interaction and usage information

2. How We Use Your Information

We may use the collected information for the following purposes:

• To respond to enquiries and provide information about our services.
• To understand client requirements and prepare proposals, quotations, and project plans.
• To provide workplace design, construction, interior fit-out, manufacturing, and project management services.
• To coordinate project activities with clients, vendors, contractors, consultants, and other authorised stakeholders.
• To manage project documentation, drawings, specifications, and approvals.
• To communicate project updates, schedules, and service-related information.
• To improve our website, services, customer experience, and business operations.
• To send promotional or marketing communications where permitted by applicable law.
• To maintain business records and fulfil contractual, legal, and regulatory obligations.
• To protect our website, business operations, and users against fraud, misuse, and security threats.

3. Legal Basis for Processing

Depending on the applicable jurisdiction, we process personal information based on one or more of the following grounds:

• Consent: Where you have provided consent for a specific purpose, such as receiving marketing communications or enabling non-essential cookies where required.
• Contractual Necessity: Where processing is necessary to respond to your requests, prepare proposals, or perform services under an agreement.
• Legitimate Interests: Where permitted by applicable law, for purposes such as improving our services, managing business relationships, and maintaining website security.
• Legal Obligations: Where processing is necessary to comply with applicable laws, regulations, or legal proceedings.

For individuals covered by India’s DPDP Act, personal data will be processed in accordance with the applicable requirements of that Act.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor interactions, and enhance user experience.

These technologies may include:

• Essential Cookies: Required for basic website functionality and security.
• Analytics Cookies: Used, where enabled, to understand website traffic and visitor behaviour.
• Marketing Cookies: Used, where enabled and permitted, to measure advertising performance and deliver relevant promotional content.
• Functional Cookies: Used to remember website preferences and improve the browsing experience.

You can manage or disable cookies through your browser settings. Where required, we will seek consent before using non-essential cookies.

Disabling certain cookies may affect some website functionalities.

5. Third-Party Sharing and Service Providers

We do not sell your personal information.

We may share relevant information with trusted third parties when necessary for business operations and service delivery, including:

• Cloud hosting and website infrastructure providers.
• Website maintenance and technology service providers.
• Analytics and advertising service providers, where applicable.
• Professional consultants and business advisors.
• Contractors, vendors, suppliers, and project partners involved in delivering client projects.
• Payment service providers, where applicable.
• Legal, regulatory, and government authorities where required by law.

Third parties receiving personal information are expected to handle it in accordance with applicable confidentiality, security, and data protection obligations.

6. Data Storage, Security, and Retention

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction.

These measures may include access controls, secure storage, restricted access to business information, and appropriate security practices.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, meet contractual obligations, resolve disputes, and comply with applicable legal requirements.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Data Privacy Rights

Subject to applicable laws and conditions, you may have the following rights concerning your personal information:

• Right to Access: Request information about the personal data we process.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of personal information where legally permitted.
• Right to Withdraw Consent: Withdraw consent where processing is based on your consent.
• Right to Grievance Redressal: Raise concerns or complaints regarding how your personal information is handled.
• Right to Nominate: Nominate another individual to exercise your rights in circumstances permitted under applicable Indian data protection law.

To exercise these rights, please contact us using the details provided below.

We will respond to requests in accordance with applicable legal requirements.

8. Children’s Privacy

Our website and services are primarily intended for businesses, organisations, and adults.

We do not knowingly collect personal information from children in violation of applicable data protection laws.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate action.

9. International Data Transfers

Where personal information is transferred or processed outside India or your country of residence, we will take appropriate steps to ensure that such transfers comply with applicable data protection laws and requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any updates will be published on this page along with the revised “Last Updated” date.

We encourage visitors to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Centrix

Email: hello@centrixprojects.com
Website: https://centrix.in

Bengaluru Office:
#145, 2nd & 3rd Floor,
1st Main Road, HBR Colony,
5th Block, Koramangala,
Bengaluru – 560095, Karnataka, India.

For privacy-related enquiries or grievances, please use the email address above.